Bob Star
Bob Star
Search narrows for new soccer coach
By: Kyle Franko The search for the next Rutgers men's soccer coach begins to narrow with several candidates set to interview for the job according to a report in the Star Ledger. Bob Reasso resigned as head coach Nov. 30 after 29 years at the helm of the program. Names a...
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 Star Trek TOS 24567 All Signed TwiceArnie Starr Bob Pinaha COA DC 1989 90 US $49.99 
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 DC Super Stars 16 DC VF 1977 Star Hunters Bob Layton US $3.50
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 Star Wars 1983 Marvel] 78 VF NM BOB LAYTON COVER US $2.75
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 1978 MARVEL STAR WARS THE EMPIRE STRIKES BACK 18 SIGNED BY BOB WIACEK US $1.99
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Blabbers. Ramblers, Lonely Folks, and the Unflinchingly Self-Important have one thing in common: They hijack conversations.
And in doing so, they put us, particularly if we do client relations or customer service work, at a distinct disadvantage.
How can we gracefully draw our chats with them to a conclusion when it is they that are paying for those calls, and our salaries?
It isn’t appropriate to abruptly say, “I have a client on the other line,” because they’re clients, too.
How can we give them a hint that we need to move on to more pressing matters despite the fact that we love them to death and would seriously consider carving a day or two from our vacations to hear them out?
One of my New York clients has a novel way of doing this with one of his long-winded callers.
In the slowest, sweetest tones he can muster, he asks, “And…is… there…a…point… today, Bob?”
Realizing heÂ’s rambling, Bob snaps to it, and the underlying business is quickly settled and my client is freed to catch up with other things.
The first time I heard this line, I nearly fell down laughing.
At first, it sounds almost too direct to be true.
But if it is uttered with 100% gentleness, as if it is a sweet question, you can get away with it.
Also, it helps if you have had several prior conversations with the client. Then, even if he thinks youÂ’re hurrying him, heÂ’ll take it non-defensively.
If youÂ’ve ever felt hostage to blabbers, ramblers and others, you must agree itÂ’s worth a try to escape being hopelessly ensnared.
Dr. Gary S. Goodman is the best-selling author of 12 books and more than a thousand articles. A frequent expert commentator on radio and TV, he is quoted often in prominent publications such as The Wall Street Journal and Business Week. His seminars and training programs are sponsored internationally and he is a top-rated faculty member at more than 40 universities. Dynamic, experienced, and lots of fun, Gary brings more than two decades of solid management and consulting experience to the table, along with the best academic preparation and credentials in the speaking and training industry. Holder of a Ph.D. from the Annenberg School For Communication at USC, an MBA from the Peter F. Drucker School of Management, and a law degree from Loyola, his clients include several Fortune 1000 companies along with successful family owned and operated firms. Much more than a “talking head,” Gary is a top mind that you'll enjoy working with and putting to use. He can be reached at: gary@customersatisfaction.com
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